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Water & Sewer Bill: Payment Options

The following payment options are available for your convenience. Bills are due and payable fifteen (15) days after the bill date. Any charges not paid fifteen (15) days from the due date will be assessed a late payment penalty fee.

Payment by U.S. Mail

Send the bottom portion of the bill with check or money order payable to San Francisco Water to P.O. Box 7369, San Francisco, CA 94120-7369. DO NOT MAIL CASH.

Pay Online

  • Sign up with our SFPUC BillPay service by logging onto MyAccount
  • Register with your own financial institution's BillPay service
  • Use a bill payment service provider such as Checkfree
  • Make a one-time online payment with credit card (Visa or MasterCard), debit card, eCheck, or cash at This payment service is provided free of any processing charges to you. There is a payment limit of $5,000 within a 30-day period on credit and debit cards only. The cash option allows for payments only at 7-Eleven stores using a barcode downloaded from the EZ-Pay site.
  • Sign up for automatic payment service. For an authorization form or additional information, please call 415-551-3000. You may also sign up online by logging onto

Pay by Phone

  • Call 415-551-3000, follow the recorded instructions and choose “Pay By Phone”
  • Call 844-737-8222 for our automated payment service provider

Pay in Person

By cash, check, Visa, MasterCard, ATM cards at the following locations:

7-Eleven Stores (cash only, minimum payment of $10.00)
Pay with cash at participating 7-Eleven Stores with an EZ-Pay barcode, downloadable at Most 7-Eleven Stores are open 24 Hours, check your nearest 7-Eleven Store for more details.

San Francisco Public Utilities Commission
525 Golden Gate Avenue (at Polk Street), 1st Floor
San Francisco, CA 94102
8am - 5pm, Monday through Friday (except City holidays)
Note: A night box is available after hours and is located to the right of the main entrance. Please use checks only when using the night box.

City Hall, Room 140
1 Dr. Carlton Goodlett Place
San Francisco, CA 94103
8am - 5pm, Monday through Friday (except City holidays)

Dot's Printing*
828 Stockton Street
San Francisco, CA 94108
9am - 5:30pm, Monday through Friday
* Effective 1/1/2020, Dot's Printing will no longer accept payments for SFPUC water and wastewater bills. Please refer to our other payment options on this website.


Third Party Notification Form

Some of our senior citizen or dependent adult customers have told us that they occasionally lose track of their water bill. We understand, and have a special program to assist. The Third Party Notification Plan can help you avoid possible termination of service for non-payment.

Under this plan, you choose a person or organization as your designated “third party.” This can be a friend, relative, minister, social agency or civic organization who can help you keep track of water service payments. The designated person is not responsible for paying the bill, but they can help make arrangements for payment.

Download the Third Party Notification Form and mail it to:

San Francisco Water Department
525 Golden Gate Avenue, 2nd Floor
San Francisco, CA 94102
Last updated: 12/10/2019 2:14:46 PM