Skip to page body Home Customer Service How To Environment Projects & Programs About Us

Emergency Residential Assistance

Residential-CAP-program graphic

Apply Now to Reduce Your SFPUC Residential Utility Bill

Due To COVID-19 many of our customers are finding it more difficult to pay for the basic utilities: water, power and sewer services. If you have recently lost your job or have reduced hours or income, even if you are receiving unemployment benefits, you may qualify for reduced utility rates.

Our Emergency Customer Assistance Program for residential customers is here to meet the needs of those whose income has been impacted by COVID-19 or the shelter-in-place order.

THE EMERGENCY CUSTOMER ASSISTANCE PROGRAM PROVIDES ELIGIBLE RESIDENTIAL CUSTOMERS THE FOLLOWING UTILITY BILL DISCOUNTS:

  • Water - 15%
  • Sewer - 35%
  • Hetch-Hetchy Power * - 30%

*Note: This temporary program does not provide additional electricity bill discounts to customers enrolled in CleanPowerSF. For electricity bill discounts and financial assistance available to CleanPowerSF customers, please visit: https://www.cleanpowersf.org/lower-your-bill

This is a temporary program which expires at the end of the year, so don’t wait to apply! Discounts will only last through your December 2020 bill—so the earlier you apply, the more you can save.

If you were already low income before this crisis began, you should consider applying for discounts that will not expire at the end of the emergency. If you are a small business/ non-profit customer, there is also an Emergency Customer Assistance Program to discount your commercial water and sewer bills. Visit: sfwater.org/billrelief for information about all SFPUC bill relief programs available to you.

Effective September 5, 2020 residential customers can apply for the Emergency Customer Assistance Program by completing this on-line application form

Additional Information:

Our communities come first. As always, flexible payment plans are available for customers by calling (415) 551-3000. The SFPUC has also suspended water and power shut offs due to late payments, postponed liens and collections, waived late fees, and provided rental payment deferments for tenants of our facilities. You may also consider applying for other bill discount programs for residential customers in need, in addition to a host of rebate and incentive programs.

Last updated: 9/4/2020 10:35:45 PM