To start water service, please call Customer Services at (415) 551-3000
Monday – Friday 8 a.m. – 5 p.m. (except for City holidays.)
Listed below is information you will need to provide to start a new service.
Residential Customer
- Applicant’s name and mailing address
- Service address
- Home and work phone number
- Prior service address in San Francisco (if applicable)
- Other SFWD accounts (if applicable)
- Applicant’s ID# (Valid California Drivers License or California ID and expiration date)
- Close of escrow date (if applicable)
When starting service, there is a $25.00 fee to establish the account and a deposit is required. The deposit shall be approximately twice the estimated monthly water and sewer (wastewater) charges, but in no case shall it be less than $50.00. The deposit plus interest will be returned to you after one year of good payment history.
Commercial Customer
- Applicant’s name and mailing address
- Service address
- Home and work (business) phone number
- Applicant is owner of the business and a tenant of the property or
- Applicant is owner of the business and owner of the property
- Prior service address in San Francisco (if applicable)
- Other SFWD accounts (if applicable)
- Federal Tax ID of the business
- Type of business conducted at the service address
When starting service, there is a $25.00 fee to establish the account and a deposit is required. The deposit shall be approximately twice the estimated monthly water and sewer (wastewater) charges, but in no case shall it be less than $50.00. The deposit plus interest will be returned to you after one year of good payment history.
To stop water service, please call Customer Services at (415) 551-3000
Monday – Friday 8 a.m. – 5 p.m. (except for City holidays.)
Request to stop service must be made at least two business days prior to requested close date on the account. Please provide the following information.
- Applicant’s name and mailing address
- Service address
- Home and work (business) phone number
