The San Francisco Public Utilities Commission (SFPUC) hired a five-member independent panel to review its $4.6 billion, multiyear Water System Improvement Program (WSIP) and answer six key questions
- Is the WSIP organization adequate to deliver the program?
- Are the systems, procedures, and business processes used to deliver the WSIP adequate?
- Are the status and delivery performance of the WSIP being reported adequately and accurately?
- Is the progress made to date on the WSIP reasonable?
- What are the greatest challenges and risks that could impact program delivery?
- What steps or actions does the panel recommend the Commission and/or upper management take to promote accountability, minimize risks, and guarantee success?
The panel’s overall conclusions regarding the first four questions are as follows. This is followed by lists of the main risks and the panel’s recommendations. These are discussed further in the panel’s report to the Commission.
WSIP Independent Review Panel Report
- WSIP Organization: The WSIP Team appears to have an adequate framework to deliver the program. The WSIP Team has developed standardized procedures for its Construction Management (CM) Program; has delegated decision-making responsibility across the program, regional, and project levels; and has employed state-of-the-art tools for managing projects and staff.
- Systems, Procedures, and Business Processes: The WSIP systems, procedures, and business processes seem adequate but are now in early implementation; they should be monitored and adjusted as construction activities ramp up. In addition to tools, face-to-face interaction will remain important throughout the regions and WSIP organization.
- Reporting of Status and Delivery Performance: WSIP Management prepares and reviews various monthly reports that provide cost and schedule updates and highlight critical items. In the panel’s view, the Quarterly Reports to the Commission are too lengthy and general and do not clearly convey progress and challenges.
- Progress Made to Date: Given the constraints of municipal bidding, environmental reviews, stakeholder interests, and the diversity and complexity of the program, the panel concurs that the progress made to date is reasonable for a multibillion-dollar program for a large municipality.