SFPUC seeks a qualified supplier of meter data management, billing and customer care services for CleanPowerSF—the City’s Community Choice Aggregation (CCA) Program. CleanPowerSF will offer electricity generation services to retail electricity accounts within the City in phases. The initial phase is expected to include 40,000-150,000 accounts with subsequent phases offering service to as many as 375,000 retail electricity accounts in total.
The City’s goals in implementing CleanPowerSF are:
--to provide customers with a choice for their electricity supplies;
--to provide electricity supplies at rates that are competitive with Pacific Gas and Electric Company (PG&E) service and to stabilize electricity rates for City residents and businesses enrolled in the program;
--to reduce the City’s reliance on fossil fuels and reduce pollution and greenhouse gas (GHG) emissions associated with the electricity generation necessary to serve San Francisco’s residents and businesses; and
--to increase local green job opportunities.
The services requested in this RFP include comprehensive customer care, account management, billing, and data services, specifically: (1) management of CleanPowerSF customer accounts and billing; (2) exchange of customer usage, billing and payment data with PG&E; (3) responding to CleanPowerSF customer service calls; and (4) addressing CleanPowerSF customer service issues.
Proposers responding to this RFP must have proven expertise and extensive experience in the following:
--Managing a customer call center and care facilities; and
--Managing customer accounts and billing processes and transacting information via Electronic Data Interchange (EDI) protocol.
The Contract Monitoring Division (CMD) Local Business Enterprise (LBE) Participation Goal for the contract is 5% of the total value of the goods and/or services to be provided. If you have any questions concerning CMD/LBE, please contat the CMD analysts for this RFP: Regina Chan (RChan@sfwater.org, 415-551-4335), or Hadas Rivera-Weiss (HRiveraWeiss@sfwater.org, 415-551-4814).
06/05/2015: Dial-in/teleconferencing is available for the June 5, 2015 pre-submittal meeting: 888-278-0296, Participant Code 875005
6/5/15: Pre-Submittal Conference presentations and sign-in sheet posted.
6/10/15: Corrected Appendix F-CMD LBE Attachment 2 Forms uploaded. Please use these forms for providing required CMD LBE information. Forms can also be found here: http://www.sfgsa.org/modules/showdocument.aspx?documentid=10460
06/11/15: A list of certified firms that can be used to meet the LBE subconsulting goal is available on CMD’s website at: http://sfgsa.org/index.aspx?page=5368.
06/16/15: ADDENDUM 1 posted. PLEASE NOTE: Proposers are asked to submit execptions to Service Agreement with PG&E (Appendix A) and Sample Professional Services Agreement [P500] (Appendix B) in writing to rfp@sfwater.org by 5:00 PM JUNE 19, 2015 (prior to proposal submission).
06/18/15: QUESTIONS AND ANSWERS document posted.
06/23/15: The proposal submission due date is postponed. An updated proposal submission and evaluation schedule will be posted here on Wednesday, June 24, 2015.
06/24/15: The proposal submission due date is postponed to JUNE 30, 2015, 12:00 PM PST. Please review the updated RFP schedule in ADDENDUM 2, posted 6-24-15.
06/26/15: RESPONSE TO EXCEPTIONS TO AGREEMENT TERMS document posted. Respondents are strongly advised to review the City’s response to proposed exceptions to the City's standard agreement prior to proposal submission.
07/09/15: The Written Proposal evaluation is now complete. AGS-GPT Joint Venture and Noble Americas LLC have been invited to continue on to Oral Interviews, occurring on July 15, 2015.
7/17/15: The RFP evaluation is now complete. The highest ranked firm, Noble Americas LLC, will be recommended for award.
